For hassle free returns call us at 253-565-2445. For a valid return the following criteria must be met: No longer than 30 days from the date of purchase. The item must be unopened and in perfect condition. Credit is issued upon receipt of your item. We guarantee the delivery and the quality of your product. We cannot guarantee the efficacy and effect of supplements. Regarding chocolate orders, we ship frozen with an ice pack but cannot guarantee the final condition of the product.